Nextec was formed to provide market leading advice and services to customers with regards to inbound call handling, from the simplest of solutions through to major call campaigns, ticketing solutions and disaster recovery planning.

When we work with your company our goals are:

• To transfer your callers to the right people in the most

   efficient manner

• To massively improve your customer service

• To have a direct effect on increasing your profits

• To make sure that you have total control over where

   calls go and when

• To provide you with disaster recovery solutions that

   work efficiently

• To provide you with the best web reports on call

  statistics available

• To be innovative and creative on solutions which the vast majority of providers could not deliver to you

How we work with you

Primary Care Trusts

Nextec has become one of the market leading suppliers of call routing solutions and consultancy to Primary Care Trusts and providers of Out of Hours patient care.

We understand both the serious and critical nature of these services and ensure that the services we provide reflect this. We are conscious that it is imperative calls are always answered by a clinician and can help ensure that even in times of peak call flows, calls are distributed to accordingly.

Regular review meetings ensure that specific Key Performance Indicators are able to be met and that possible service improvements can be suggested and discussed to further improve services. Our goal is to ensure that the best possible service is provided to callers at all times, whilst striving to exceed operating targets.

Our experience in this marketplace includes providing critical out of hours lines for surgical staff, for clinicians as well as for patient care.

Travel & Tourism

Nextec has firmly established itself as a market leading provider of services to travel agency groups in the UK, working with two of the country’s biggest companies in this marketplace.

Whether you need to monitor the effectiveness of an over branded brochure in a high street travel agency, or ensure that all of your out of hours calls made by callers with travel emergencies are answered by the most suitable person to handle the query, Nextec have the experience to ensure you not only get the best advice possible, but also the best possible solution for your business.

By using different inbound numbers for different marketing activities, travel agent groups can determine which high street agents sell which holidays over the phone, allowing marketing budget to be more accurately distributed in the future.

We are experienced in the unique requirements that organisations in this industry have and we have proven experience in designing and delivering within agreed timescales and budgets the solutions needed. Our flexibility and novel approach to problem solving allows us to do this with much quicker timescales than a traditional telecoms company.

As a result of how we deal with customers we are ideally placed to offer valuable advice as to how best to supply services in this marketplace.