Nextec was formed to provide market leading advice and services to customers with regards to inbound call handling, from the simplest of solutions through to major call campaigns, ticketing solutions and disaster recovery planning.
When we work with your company our goals are:
• To transfer your callers to the right people in the most
efficient manner
• To massively improve your customer service
• To have a direct effect on increasing your profits
• To make sure that you have total control over where
calls go and when
• To provide you with disaster recovery solutions that
work efficiently
• To provide you with the best web reports on call
statistics available
• To be innovative and creative on solutions which the vast majority of providers could not deliver to you
With a consultative approach, Nextec will work with your organisation to ensure that the best possible solutions are provided for the lowest possible cost. Nextec believes in creating long term relationships with our customers to create value for their business.
Nextec has a wealth of knowledge which has been built up over the years. We provide services for organisations from a wide range of industries who come in all shapes and sizes. Please look at our references to see some examples of what we have provided.
About us
How we work with you
Our approach is consultative
We learn about your business, how you handle your inbound calls at the moment, which aspects of that you like to develop, which aspects you do not like, and what you would like to be able to do in an ideal world. Often we can provide the ideal world solution for you.
We then try to understand your business from the point of view of your customers, so that we can improve the experience that they have when they contact you. We test the services and will even pose as customers if required to measure and test your inbound setup.
Our aim is to ensure that calls are answered as quickly as possible, by the correct people, resulting in a positive experience for the caller. By giving your organisation the ability to handle more incoming calls in an effective and professional manner we can help generate a positive contribution to your bottom line.
We look to compliment any existing hardware that may be on site, we often find that it is unnecessary to
upgrade a PABX as we are able to provide more advanced features at network level. Our products and services do not require customer based equipment.
Of course, we also can provide some 'out of the box' solutions too, for the occasions where a solution needs to be put into place quickly. We are proactive and react very quickly to your requests; we always try and turn problems into solutions within a minimal timescale.
We often find that the simplest answer is the best so we do our best to keep it that way.
Experience that counts
Primary Care Trusts
Nextec has become one of the market leading suppliers of call routing solutions and consultancy to Primary Care Trusts and providers of Out of Hours patient care.
We understand both the serious and critical nature of these services and ensure that the services we provide reflect this. We are conscious that it is imperative calls are always answered by a clinician and can help ensure that even in times of peak call flows, calls are distributed to accordingly.
Regular review meetings ensure that specific Key Performance Indicators are able to be met and that possible service improvements can be suggested and discussed to further improve services. Our goal is to ensure that the best possible service is provided to callers at all times, whilst striving to exceed operating targets.
Our experience in this marketplace includes providing critical out of hours lines for surgical staff, for clinicians as well as for patient care.
Travel & Tourism
Nextec has firmly established itself as a market leading provider of services to travel agency groups in the UK, working with two of the country’s biggest companies in this marketplace.
Whether you need to monitor the effectiveness of an over branded brochure in a high street travel agency, or ensure that all of your out of hours calls made by callers with travel emergencies are answered by the most suitable person to handle the query, Nextec have the experience to ensure you not only get the best advice possible, but also the best possible solution for your business.
By using different inbound numbers for different marketing activities, travel agent groups can determine which high street agents sell which holidays over the phone, allowing marketing budget to be more accurately distributed in the future.
We are experienced in the unique requirements that organisations in this industry have and we have proven experience in designing and delivering within agreed timescales and budgets the solutions needed. Our flexibility and novel approach to problem solving allows us to do this with much quicker timescales than a traditional telecoms company.
As a result of how we deal with customers we are ideally placed to offer valuable advice as to how best to supply services in this marketplace.
Nextec (UK) Ltd. registered in England No:06015444. All products and services referred to on this web site and supplied to existing are subject to nextec (UK) Ltd. standard For Terms & Conditions click here. All information on this web site is for information purposes only. E&OE. For all general enquiries call 03330 330 330
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