Hosted VOIP Business Telephone Systems.

Business communications are moving to cloud based technologies giving huge benefits for efficient and flexible working from the office, home or on the move.

Traditional PBX installed in business premises are being superseded with hosted telephone systems. You can manage all your inbound and outbound calls from anywhere in the world with a simply app to route to your office, home line or mobile worldwide.

Inbound Call Centre services include

• Network based call queuing

• Mid call transfer

• Routing by time of day / day of week

• Network based call recording

• Call scripting

Professional Voice recorded announcements

• Skill based routing

• Pre and/or post pay credit card processing

• Conference calling

• Percentage routing across multiple sites

• Auto attendant

• Data capture

• Competition & voting options

• Whisper announce and/or call reject

• Voicemail

• Automated report generation

All of our services are modular and therefore can be used in association with other services as required.

PCI Compliance

With ever increasing concerns over data security, Nextec provide a FREE audit for businesses in all commercial sectors in the UK who transact ‘CARD HOLDER NOT PRESENT’ payments. By Following the links below and answering a few questions about what your organisation collects, stores and transacts its payment data, Nextec will provide you with a bespoke PCI process document which will ensure your business compliance as required by all major credit and debit card companies.

Call Recording

Both inbound and outbound calls to or from any destination can be recorded for future reference.

Recordings can be stored on Nextec’s secure servers for access when needed or simply forwarded individually or in batches for customers to store on their own equipment. Recordings can be stored for any period of time as required.

Disaster Recovery

Giving you a piece of mind, knowing that you have a plan in the event that your building is evacuated or a local area causes connectivity issues or failures.

With a simple setting on your administrators mobile or tablet can switch all inbound and outbound configurations to a predetermined position or announcement.

Even when problems occur Nextec’s disaster recovery planning provides an instant plan to keep your business running.

Skill Based Routing for Call Centres

A unique product from Nextec routes inbound customer calls to the most appropriate agent to handle particular enquiries.

Whether agents are office or home based inbound calls can be directed to a previous handling agent or to those best suited to respond and assist different product sets.

This significantly reduces call durations and improves your customers contact experience.

Connectivity

Nextec supply dedicated data and voice circuits through its tier 1 carrier partners to provide reliable connectivity with traditional broadband through to fibre to your premises.

Connectivity