Unified Business Telephony
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Business Hosted Telephony
Hosted VOIP Business Telephone Systems.
Business communications are moving to cloud based technologies giving huge benefits for efficient and flexible working from the office, home or on the move.
Traditional PBX installed in business premises are being superseded with hosted telephone systems. You can manage all your inbound and outbound calls from anywhere in the world with a simply app to route to your office, home line or mobile worldwide.
Inbound Call Centre
Inbound Call Centre services include
• Network based call queuing
• Mid call transfer
• Routing by time of day / day of week
• Network based call recording
• Call scripting
Professional Voice recorded announcements
• Skill based routing
• Pre and/or post pay credit card
processing
• Conference calling
• Percentage routing across multiple
sites
• Auto attendant
• Data capture
• Competition & voting options
• Whisper announce and/or call reject
• Voicemail
• Automated report generation
All of our services are modular and therefore can be used in association with other services as required.
PCI Compliance
PCI Compliance
With ever increasing concerns over data security, Nextec provide a FREE audit for businesses in all commercial sectors in the UK who transact ‘CARD HOLDER NOT PRESENT’ payments. By Following the links below and answering a few questions about what your organisation collects, stores and transacts its payment data, Nextec will provide you with a bespoke PCI process document which will ensure your business compliance as required by all major credit and debit card companies.
Call Recording
Both inbound and outbound calls to or from any destination can be recorded for future reference.
Recordings can be stored on Nextec’s secure servers for access when needed or simply forwarded individually or in batches for customers to store on their own equipment. Recordings can be stored for any period of time as required.
Call Recording
Disaster Recovery
Disaster Recovery
Giving you a piece of mind, knowing that you have a plan in the event
that your building is evacuated or a local area causes connectivity issues or failures.
With a simple setting on your administrators mobile or tablet can switch all inbound and outbound configurations to a predetermined position or announcement.
Even when problems occur Nextec’s disaster recovery planning provides an instant plan to keep your business running.
Skill Based
Routing
Skill Based Routing for
Call Centres
A unique product from Nextec routes inbound customer calls to the most appropriate agent to handle particular enquiries.
Whether agents are office or home based inbound calls can be directed to a previous handling agent or to those best suited to respond and assist different product sets.
This significantly reduces call durations and improves your customers contact experience.
Connectivity
Connectivity
Nextec supply dedicated data and voice circuits through its tier 1 carrier partners to provide reliable connectivity with traditional broadband through to fibre to your premises.
Audio/Studio
Audio/ Studio Services
The phone is often the first point of contact your customers will have with your business so making the right impression with your IVR system is of utmost importance.
Our Audio and studio services include:
• (IVR) Voice prompt recording services
• (IVR) Scripting services
• Voiceover recordings for pre-recorded information lines
• Scriptwriting services for pre-recorded information lines
• Conference call transcription services
Conference call re-packaging – turning recorded conference call sessions into downloadable podcasts
Follow this link for more information
